A structured service level agreement (SLA) that ensures a timely response.Application Management Service providers should have: Easier to deploy application upgrades and patches, potentially having zero impact on the users and the business.īut not all AMS providers are equal in terms of capabilities.Capable support is available around the clock whenever your people need assistance, it is there for them.Security is improved by hosting at a provider’s highly secure data center.The system can enable business transformation tasks, workflows, and processes, which can be standardized across the company.Mobile capabilities enable collaboration from anywhere, from on-site to the most remote locations, as-long-as there is an Internet connection.There is no hardware to buy, never any upgrades to worry about, and no additional burden to your IT staff. The total cost of ownership (TCO) is minimized.A cloud-based system can be deployed quickly and once installed is ultimately scalable, making it impossible to outgrow no matter how many new projects or users added.There are several key elements of Application Management Services that explain why it is catching the attention of so many companies: Increasingly, companies still hosting applications on premise are moving beyond the old ways of doing things and implementing AMS to support their project management applications. Organizations who adopt technologies more quickly are now looking for ways to improve their business process performance. Construction companies, for example, have typically spent about one percent of their revenue on IT, a fraction of what other industries spend. The Construction & Engineering Industry has been a bit slow to embrace digital technology advancements, like the cloud. This is where PPM Application Management Services (AMS) can help.
Also, most IT personnel are not Oracle Primavera P6 practitioners, further inhibiting their ability to adequately provide support. Beyond maintenance, someone has to troubleshoot issues that come up and escalate to the vendor when appropriate.Įxpecting an IT department or outsourced IT consultant to effectively support these applications can be a hindrance to the team’s success when there are other more critical systems competing for their time. Whether they are running on stand-alone computers or a server, someone has to install patches and upgrades to the applications so the project management team can access the latest version. Supporting such complex applications can be daunting. Project management teams rely on applications like Primavera P6 to effectively do their job.
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